The following paragraphs should assit in answering many if not all frequently asked questions.
WARRANTY INFORMATION:
CovertCarrier® Inc., warrants that all of our products are free of defects
in workmanship and/or material. Our warranty does not however, cover any misuse, abuse, neglect, modification(s), improper
installation, improper use, or improper handling. Lastly, the black paint on our steel fastener(s) is not covered.
Should a product fail to properly function as designed and/or manufactured, CovertCarrier®
Inc., will gladly examine the products condition upon its return. We will identify, to the best of
our ability, why the product failed and respond to the original owner/customer in a timely fashion.
If CovertCarrier® Inc., determines, in its sole judgement, that there
is, in fact, a defect in material(s) workmanship, or the manufacturing process, CovertCarrier®
Inc., will repair, or replace the product with one of equal or greater value.
Our Liability under this Warranty is LIMITED; it is limited to replacement, or reimbursement
of the original purchase price ONLY! Shipping and Handling when applicable is NEVER refundable. Further, we, our
agents and/or our assignees will not be repsonsible for any CONSEQUENTIAL DAMAGES whatsoever.
Effective January 1, 2008, all items sold by CovertCarrier to any individual, for personal use not
resale, and the sale orginated from the CovertCarrier website, will be covered under warranty for as long
as the original customer owns the item. All other items which are sold at auction, gun show, trade show or
that is sold and/or re-sold by second or third parties will carry a maximum of a one year warranty from date of purchase.
It should be noted that Proof of Purchase may be required.
USE and APPLICATION:
CovertCarrier® Products are designed with single stack, essentially
right angled or "squared off," narrow handled semi-automatic pistols in mind. To ensure the best utility possible
for our product line, users should limit their deployment of the Add-On Fastener, Universal Sleeve, or our Grip
Panel Replacement to weapons that are best described as pocket, sub-compact or small, semi-automatic handguns.
Items sold by CovertCarrier Inc. are NOT intended for any use or manner of use, other
than those which are specifically articulated on the written pages of this web site; or, that have been memorialized
in any publication authored or authorized for publication by Covert Carrier Inc.
WRITTEN INQUIRIES:
Please direct all inquiries to our mailing address or e-mail address. Packages which are sent to CovertCarrier®
Inc., should be identified with a complete name and address. Also, include a daytime telephone number and
a brief description of the problem and your specific concern. Please note that any and ALL costs associated with
the shipment of the product to CovertCarrier® Inc., for evaluation and/or replacement are
the sole responsibility of the customer.
INSTALLATION:
In the case of work done by Covert Carrier Inc., its agents or assigns, on a removable
grip plate or panel for the after market installation of a stainless steel fastener, Covert Carrier Inc., shall
be liable for no more than the fair market value or, retail cost of a similar, replacement grip plate or panel.
*Effective September 2006 the charge for installation(s) of the Add-On Fastener to any handgun panel, will be $25.00.
FASTNER PAINT:
The developers of CovertCarrier® intended that the stainless steel fastners
be painted in a dark shadow color such as black. The user may choose a different color based on need. In any event,
in order for the metal of the carrier's fastener to properly adhere to the rubber sleeve, the stainless steel must
be free of paint or any other surface barrier prior to the bonding agent being applied to
the steel surface. On occassion the black paint, applied after the rubber and steel are joined, may peal or wear off.
CovertCarrier® suggests that a black permanente marker be used to cover any
portion of the fastner where the stainless steel becomes exposed. Paint on the stainless steel fastner is not covered
under our warranty.
METAL FASTENER:
CovertCarrier® is committed to personal and environmental safety.
We recycle our metal fasteners for continued use. In the event that a product is returned, it must be accompanied with
the original metal fastener, or our guarntee will not be honored. We will inspect and evaluate the return and whenever
possible the stainless steel fastener will be reused; however, it will only be used when we have satisfied ourselves that
both the metal and the fastner are fit for reuse.
UNIVERSAL SLEEVES:
Sleeves are designed for use on a single handgun. The installation and removal of the sleeve
from one handgun to another is discouraged and not approriate for this type of application. Repeated installation and
removal will, overtime, casuse the EPDM Rubber to fail. Individiuals that purchase a Universal Sleeve and fail
to adhere to this "single handgun" policy will void our replacement warranty.
REFUNDS & RESTOCKING FEE:
If for some reason you are dissatisfied with your CovertCarrier® Inc., product, we
will refund the cost of the purchase price, minus a 15% restocking charge. Email us at info@covertcarrier.com withing 7 days of your decision to return your item, stating your intentions. Then the original owner/purchaser
must return the item or items, postage prepaid, to CovertCarrier® Inc., no later than 30 days after
his or her receipt of our product. When returning the item(s) please send them to our mailing address
and include all packaging and written materials. Lastly, please indicate in writing, what the nature of the
problem is, so we may take the steps necessary to improve the quality of our product line.
WEB LINKS:
The Web Links which appear on this site have contributed to the development of the CovertCarrier website and showcasing its
products and services on the web. Further, some but not all of the linked sites, which CovertCarrier®, Inc., has
listed on their links page, have agreed to be and are reciprocally linked to CovertCarrier®.
NO endorsement, expressed or implied, should be inferred by the listing of a web site link now or in
the past on the CovertCarrier®, Inc., links page. The decision to use, purchase or endorse any product or products,
which are offered for sale by an individual or individuals, an organization, entity, its agents or assigns, is the sole
responsiblility of the consumer and/or customer. CovertCarrier®, Inc., has merely listed ALL linked web sites for
informational purposes.
HANDGUNS:
CovertCarrier®, Inc., is NOT a Federal Firearms Licensee (FFL); we do NOT sell firearms; we are merely
a firearms accessory company.
PAYMENT METHODS:
We accept personal checks, company checks, and money orders; however, we will not send an item
until the check/money order has cleared our bank. We accept PayPal. We also, accept Visa or MasterCard
through "Authorize.net."
SHIPPING:
Items are sent via United States Postal Service (USPS) only after a transaction has been
recieved, processed and finalized by Covert Carrier, Inc. On occassion delivery may take 6 to 8
weeks.
PRODUCTS & REPRESENTATIONS:
On occassion products photographed and depicted on this web site will vary; however, their utility will
not. Parts and materials in our product line come from both on and off-shore sources.
